Managed IT Services vs. In-House IT: What's the Right Choice for CFOs?

Today, companies heavily depend on technology to streamline their operations, increase productivity, and enhance efficiency. As a result, technology has become an integral part of contemporary business operations, assisting in managing customer information and fostering communication and collaboration. Without IT tools and systems, many organizations today would struggle to survive. Consequently, businesses across various sectors are putting a greater emphasis on technology.

When addressing a company's IT needs, there are two primary options: managed IT services and in-house IT. Managed IT services involve outsourcing all IT-related duties, from maintenance and support to updates and security, to a third-party provider. In contrast, in-house IT involves creating an internal IT department with dedicated IT specialists handling all IT-related tasks.

For CFOs, deciding between managed IT services and in-house IT can be a difficult decision. Managed IT services offer cost savings, specialized expertise, scalability, and flexibility. Meanwhile, in-house IT provides more control, enhanced communication and collaboration, and a customized approach to a company's specific needs.

In this blog post, we'll explore the pros and cons of each option and provide guidance for CFOs on selecting the best fit for their organization based on factors like company size, budget, IT needs, and business objectives.

Managed IT Services

When a business chooses managed IT services, it delegates its IT tasks to an outside expert. This includes a variety of duties like upkeep of hardware and software, network monitoring, cybersecurity, and technical assistance. By outsourcing IT tasks, businesses can devote more resources to concentrating on their key competencies.

  • Using managed IT services has a number of advantages, including cost reductions. By outsourcing IT functions to a third party, companies can lower costs associated with employing and training IT staff. It also allows businesses to save on purchasing and maintaining hardware and software. This can be especially beneficial for small and medium-sized businesses that lack the resources to hire an internal IT team.
  • Having access to specialized knowledge is another advantage of managed IT services. Managed IT service providers frequently employ a team of IT specialists with competence in a variety of IT disciplines. Because of this, businesses can access a wider spectrum of knowledge. This can be extremely beneficial to businesses that require specialized IT skills and knowledge.
  • Furthermore, managed IT services offer greater scalability and flexibility. This enables organizations to adjust their IT services quickly when their business changes. For instance, if demand surges unexpectedly, a company can decrease or scale up its IT services immediately without hiring or letting staff go.

While working with a managed IT service has many benefits, there may also be some disadvantages.

  • One concern is the potential loss of control a business may experience over its IT. However, by collaborating with a reputable managed IT services provider, a business can ensure that its IT functions align with its broader goals. In addition, IT service providers that have a thorough understanding of a company's unique requirements can collaborate closely with that organization to customize its IT activities.
  • Another potential disadvantage is occasional communication challenges, especially if there is a language or cultural barrier. However, businesses can avoid these issues by choosing a provider with a strong history of effectively communicating with its clients. Furthermore, a provider that prioritizes open and transparent communication will be able to understand a company's IT needs and requirements and ensure that they are met.
  • Data security is another critical concern for businesses outsourcing IT tasks to a third-party vendor, especially when sensitive data is involved. To ensure that data is securely stored and protected, it's essential to partner with a managed IT services provider with a proven history of data security and compliance. A provider that follows industry-standard security protocols and prioritizes data protection can give businesses peace of mind when outsourcing IT.

In-House IT

"In-house IT" involves creating a separate department within an organization dedicated solely to managing all technology needs. An in-house IT team allows businesses to have greater oversight of their IT infrastructure and the flexibility to adapt it to its unique requirements.

  • One of the main benefits of having in-house IT is increased control. An in-house IT team enables businesses to closely monitor their IT management and ensure it aligns with the company's broader objectives. This can be particularly important for businesses with unique IT requirements or those operating in regulated industries.
  • Internal IT also promotes enhanced teamwork and communication. When a business has its own IT team, it can collaborate more effectively with other departments to ensure IT services meet everyone's needs. This can lead to better business outcomes as a result of increased company-wide communication and collaboration.
  • In addition, in-house IT departments also allow businesses to tailor their IT services to meet specific requirements. For example, a financial institution may require an in-house IT team to implement and maintain high-level security measures for sensitive customer data, which may involve developing custom protocols or systems. A managed IT provider might not be able to deliver the same level of customization or in-depth understanding of the institution's specific security needs.

While in-house IT teams have some advantages, there are some cons.

  • One concern is the increased cost of establishing and maintaining an in-house IT department. Expenses can include the cost of new hardware and software. It can also include hiring and training new IT staff.
  • Another challenge with in-house IT is the availability of skilled personnel. In-house IT departments may not have the same level of specialized knowledge and expertise as managed service providers in areas outside their specialization. This can be particularly challenging for businesses with intricate or niche IT requirements.
  • Finally, the scalability and adaptability of in-house IT may not be as agile as managed IT services. When experiencing significant growth or change, a company with an in-house IT department may struggle to adjust the size of its IT staff accordingly. In addition, adapting the IT department to the company's shifting priorities may require more time and resources.

Factors to Consider When Choosing Between Managed IT Services and In-House IT

When choosing between managed IT services and in-house IT, CFOs need to consider several factors to determine which option is the best fit for their company.

Important factors to take into account are the business's size and complexity. Managed IT services could be more economical for smaller companies with fewer IT requirements. Bigger companies with sophisticated IT requirements may profit from the specialized knowledge and administrative power an internal IT department can offer.

Budget and cost issues are also very important. Although managed IT services can be less expensive than setting up an internal IT department, it's crucial to compare each option's total cost of ownership, which includes costs for personnel, tools, software, and ongoing upkeep.

IT needs and requirements should also play a role in the decision-making process. For example, an internal IT department may be preferable to meet a company's highly specialized IT demands. However, managed IT services could be more cost-effective and efficient for companies with more general IT requirements.

Time and resource constraints should also be taken into account. Establishing an internal IT department often takes time and money, which includes hiring and training IT staff and purchasing technology and software. By using managed IT services, businesses can acquire the IT capabilities they need right away without having to invest significant time and money upfront.

Finally, business goals and objectives are an important consideration. Depending on a company's goals and objectives, one solution may be more suitable than the other. For instance, managed IT services may be the better choice for a company focused on rapid growth due to their scalability and flexibility. On the other hand, an internal IT department might be the superior option for a business concerned with maintaining control and addressing very specific IT demands.


Weighing the pros and cons of managed IT services and in-house IT reveals that each alternative offers distinct advantages and drawbacks. Consequently, the decision to select one over the other hinges on a business's particular requirements, goals, and available resources. By thoroughly assessing their individual situation, CFOs can arrive at a well-informed choice that optimally fosters their company's growth and prosperity.

For businesses looking to save money, gain access to specialized expertise, and achieve greater scalability, managed IT services can be an ideal choice over in-house IT. Managed IT services allow organizations to focus on their core competencies while leaving the IT management to experienced professionals.

At Prescient Solutions, we specialize in providing comprehensive managed IT services to businesses across all industries. Our team of expert IT professionals has years of experience delivering customized solutions to meet the unique needs of our clients. By choosing Prescient Solutions as your managed IT services provider, you can be confident that your IT functions are in good hands.

Experience the benefits of managed IT services with Prescient Solutions. Call us today at 847-349-4676 to schedule a consultation and discover how we can help elevate your company's IT game while saving you valuable time and resources.

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